The Empowering Manager - Building a Psychosocially Safe and Thriving Workplace

The cost of workplace mental health injuries is up 80% in the last three years

New Allianz research has identified that workers compensation claims costs relating to mental health, or primary psychological workers compensation claims, have increased by 80%, rising an average of 22% year-on-year, since 2017.
The findings are part of the new Allianz Future Thriving Workplaces report, which has also revealed an overwhelming 80 per cent of the Australian employees surveyed are now calling on their employers to take action to address mental health in the workplace.
Source - https://www.adviservoice.com.au/2020/10/cost-of-workplace-mental-health-injuries-up-80%-in-last-three-years

The Current Challenges that are Impacting Many Companies

INTERNAL & External Customer Issues

High stress levels, Anxiety, anger, frustration, disengagement, blaming, complaining, lower morale

Supply chain CHALLENGES

Complexities of MATRIX Structure integration

Empowering Managers for Psychosocial Safety

Current State – Coping

The Journey – The Performance and Wellbeing Skills Program

Future State – Thriving

Some of your team may be thriving but many may be uncertain, anxious, stressed, tense, making errors in work, variable productivity, negative, critical, withdrawn, complaining, disengaged, moody, many feel that work is just a job and a chore. Some may even be seriously thinking of leaving!

The consequences are profitability is down, productivity is down, increasing people issues, and customer complaints.

You and your team will revitalise and energise with self-development and skills enhancing activities in performance wellbeing, neuroscience, emotional intelligence and resilience to build total performance in work, relationships, health and life.

You will love the learning together, the insights and opportunities to grow and share in a safe way.

You as the Manager will gain greater self-awareness, emotional intelligence, resilience and wellbeing and how you can coach and guide your team to be their best selves.

Going forward you and your Team will become happier, productive, positive, more fully engaged, committed to helping customers, helpful towards each other, bright, energetic, bounce forward when things get tough, feel that work is a career and a calling

The benefits of this are that the company will be growing, the vibe will be happy, fun and energetic, customers will say positive things and employees will be telling their family and friends how much they enjoy their work.

The Empowering Manager - Building a Psychosocially Safe & Thriving Workplace

Phase 1

Leader/Manager Strategies for Self-leadership, Team Motivation & Effectiveness Through High Change & Turbulent Times 4 x 90 min interactive virtual workshops

Phase 2

Coaching – Integration and Application of the Strategies One to one Personal Coaching for 60 mins with each Leader/Manager

Phase 3

Team Members – Strategies for Handling Issues, Changes & Upset Customers Optional

Phase 1A – Personal Strategies for Handling Issues, Changes & Upset Customers

(2 x 90 min interactive virtual )

1 – Personal Strategies

2 – Customer Strategies

How to identify the stress triggers and regulate your emotions to stay calm and not over-react in stressful work situations
How to not get triggered by other people, and work more collaboratively
How to develop increasing positivity and the scientific basis of its importance
How to bounce forward from negative work and life experiences
How to build more balance and alignment in your work and life

How to handle upset customers effectively with a best practice HEAROUT methodology
How to effectively manage the internal customer and the external customer
How to manage customer expectations and unrealistic customer requests
How to give feedback to colleagues and customers – what to say and what not to say
How to manage your own self-care

Phase 1B –Leader/Manager Strategies for Team Motivation & Effectiveness Through Turbulent Times

2 x 90 min interactive virtual workshops

3 – Wellbeing & Mental Health Conversation Skills for Managers

4 – Strategies for Team Motivation and Effectiveness

How to be aware of the signs where a team member or colleague may be struggling with wellbeing or mental health challenges
How to use best practice communication skills to connect and support the person to access the resources that would be most beneficial to them.
How to approach a team member – what to say and what not to say
How to engage in a person-centred caring conversation to help your team member, colleague, family or friend
How to know what resources to refer to, and not try to problem solve or give advice
How to manage your own wellbeing & self-care

How Leaders/Managers make change issues worse and how to avoid it
How to introduce change and get buy-in rather than resistance
How to apply the 4 Stages of Psychological Safety to increase the motivation, collaboration and innovation of your team
How to know how your own wellbeing is impacting on your team – positively or negatively
How to know how your management style helps or harms the people you manage.

What You Get

After

Following the Training and Coaching Workshops you get –

A new buzz of energy, passion and purpose from your team members towards their work, their colleagues and your customers
A Manager with new insights and ways of engaging with his/her team
Access to an on-line interactive learning program to continue building your Mindset Fitness and Resilience for 6 months. This App also gives you – Sleeping Better, Dealing with Difficult Challenges and Financial Resilience
“Letting Go” - An additional App that teaches you how to release and remove the blocks and resistances that are preventing you from performing at your best.

During

You get interactive virtual training sessions and coaching sessions that your Manager and Team members will enjoy and be inspired by.

Before

Before the Workshop you will be able to assess your current Mindset Fitness and Resilience across the six Skills of Purpose, Tenacity, Composure, Collaboration, Reasoning and Health

You also get a pdf Workbook to take notes during the Workshops and Coaching

Internal & External Customer Issues:

One of the biggest challenges that businesses are facing today is the issue of internal and external customer problems. This can range from communication issues between different departments, suppliers, and customers, to the lack of trust and transparency at various levels of the organization. In many cases, such issues can lead to conflicts, misunderstandings, and delays, negatively affecting the overall performance of the company. To tackle this challenge, businesses must focus on building a culture of open and transparent communication. This involves breaking down silos, promoting teamwork, and fostering a sense of ownership and accountability among employees. Moreover, it is essential to invest in training programs that equip employees with the necessary skills and knowledge to deal with customer issues effectively.

High-Stress Levels, Anxiety, Frustration, Disengagement, Blaming, Complaining, and Lower Morale:

Another significant challenge that companies face today is high-stress levels, which can lead to anxiety, frustration, disengagement, blaming, complaining, and lower morale. The impact of these issues can significantly affect the productivity and performance of employees. Businesses must focus on creating a work environment that promotes work-life balance, encourages healthy living, and reduces stress levels. This includes investing in employee wellness programs, providing flexible working hours, and promoting a culture of positivity and appreciation. Furthermore, businesses must encourage employees to speak up and voice their concerns when they feel overwhelmed or stressed.

Complexities of MATRIX Structure Integration:

The complexities associated with a MATRIX structure integration are yet another challenge that companies are facing today. This structure involves multiple reporting lines, roles, and responsibilities, which can make it challenging to manage and coordinate different departments and teams. To overcome this challenge, businesses must focus on streamlining processes, defining roles and responsibilities, and ensuring effective communication across different levels of the organization. It is essential to invest in training programs that equip employees with the skills and knowledge required to navigate the complexities of a MATRIX structure. The challenges that businesses are facing today require a proactive approach to overcome them. Companies must recognize the importance of building a culture of communication, promoting employee wellness, and investing in training that equips employees with the necessary skills and knowledge. By addressing these challenges head-on, businesses can create a work environment that promotes productivity, engagement, and innovation.