S. Self & other awareness

A. Acknowledge
& Ask

F. Focus on
Listening

E. Empower

Task-focused Conversations

Person-centred Conversations

S.A.F.E Conversation Skills Framework

S — Self & other awareness

A — Acknowledge & Ask

F — Focus on Listening

E - Empower

S.A.F.E Conversations

Phase

Process

Examples

S. Self and other awareness

Key Skills — Positive intention, genuine care

A. Acknowledge & Ask

Key Skills — Open & closed questions, empower listening, perspective listening

F. Focus on Listening

Key Skills – Reflection of feelings, acknowledging, normalising, open & closed questions, empower listening

E. Empower

Key Skills – Strengths building, normalising, acknowledging, paraphrasing, open & closed questions, summarising & closing, knowledge of resources

Summary

Do’s

Don’t