The Psychosocially Safe Leader-Manager-Supervisor

for Leaders, Operations Managers, HR Managers, WHS Managers and Supervisors

Lead with confidence in creating a psychologically safe workplace.

Psychosocial safety is a critical aspect of workplace leadership. This one-day, world-best-practice implementation training is designed to equip leaders, managers and supervisors with the skills to identify, manage, and reduce psychosocial hazards in their workplaces and teams.

We offer two tailored versions of this workshop:

BLUE-COLLAR WORK ENVIRONMENTS:

Manufacturing, Construction, Utilities, Transport, Logistics. Councils-Operations, Mining

WHITE-COLLAR WORK ENVIRONMENTS:

Councils-Admin, Education, Healthcare, Professional Services, Business Services

Who Should Attend?

This workshop is essential for:

Why Attend?

Develop leadership skills that foster psychosocial safety and psychological safety.
Recognise and mitigate psychosocial hazards affecting your team.
Master difficult conversations around psychosocial hazards, mental health, wellbeing and psychological injury.
Improve team morale, engagement, and productivity.
Build compliance towards WHS/OHS legal and regulatory requirements.

Key Learning Outcomes

Understand the 14 and 17 psychosocial hazards as outlined by SafeWork Australia & ComCare
Implement best-practice psychosocial risk management strategies.
approaches to improve workplace culture.
Gain hands-on experience through case studies, skills practices, and action planning.

Training Format & Details

Workshop Agenda

TIME	SESSION
	Session 1
0 – 90 mins	1.1 – Understanding Psychosocial Safety & Leader, Manager, Supervisor Responsibilities
15 mins	Break
105 – 180 mins	1.2 Preventing & Responding to Psychosocial Hazards in Teams
	Session 2
0 – 90 mins	2.1 – SAFE Conversation Skills for Building a Psychologically Safe Workplace Culture
15 mins	Break
105 – 180 mins	2.2 Embedding Psychosocial Safety into Leadership Practice

What You Will Learn

LEARNING OUTCOMES:

By the end of the workshop, you will:

Understand and recognise psychosocial hazards in the workplace.
Learn best practices in psychosocial risk management.
Develop leadership skills to foster psychological safety.
Engage in supportive, effective conversations with employees.
Implement proactive measures to mitigate psychosocial risks.
Build compliance towards legal and regulatory requirements.

TIME	SESSION
0 – 90 mins	Session 1 – Understanding Psychosocial Safety & Leader, Manager, Supervisor Responsibilities Key discussion points: Define psychosocial safety and why it matters. Introduce the 14 psychosocial hazards identified by SafeWork Australia Legal responsibilities of managers under WHS/OHS laws. Common psychosocial risk factors in blue- and white-collar environments.
15 mins	Break
105 – 180 mins	Preventing & Responding to Psychosocial Hazards in Teams - GROWTH Key discussion points: How to identify behaviours that escalate conflict and how to avoid them How to provide and receive feedback in a way that supports psychosocial safety How to introduce and manage change effectively, reducing resistance How to foster a culture of psychosocial risk management How your wellbeing influences team dynamics and how to manage it How your management style impacts team health and performance Proactive Strategies: Fatigue and stress management, Peer support programs, Leadership interventions. Crisis Response Exercise: Scenario-based discussions on workplace aggression, bullying, and burnout.
0 – 90 mins	Session 2 – SAFE Conversation Skills for Building a Psychologically Safe Workplace Culture Key discussion points: How to identify the signs of mental unwellness How to approach a team member – what to say and what not to say How to have a caring conversation and help the person come to their own awareness How to know what resources to refer to How to manage your own self-care and the rest of the team Skills practice applications to the top 3 hazards in the participants workplace
15 mins	Break
105 – 180 mins	Embedding Psychosocial Safety into Leader, Manager, Supervisor Behaviours/Actions Key discussion points: Leadership accountability for psychosocial wellbeing. Personal Leadership Action Plan: Participants outline 3 key changes they will implement in their teams. Accountability Partner Exercise: Pair up for future follow-up.

Lead with confidence. Create a workplace where you comply and thrive.

Bill brings expertise in Psychosocial Safety Leadership training, Mental Health, Resilience and Wellbeing to organisations in Australia in Manufacturing, Mining, Councils, Utilities, Retail, Legal, Healthcare, Community Care, and Bill is a regular volunteer Lifeline Telephone Crisis Supporter.

Bill has a strong background in personal and professional development, including facilitation and coaching gleaned from many different industries from Manufacturing, Professional Services, Banking and Finance, Insurance, ITC, Healthcare and Retail.

Bill’s Expertise:

Psychosocial Safety Leadership training
Mental Health First Aid - Principal Master Instructor
Resilience Coaching
Social and Emotional Intelligence Coaching
Executive Coaching, Train the Trainer and Presentation Skills
Lifeline Volunteer Telephone Crisis Supporter
Leadership, Organisational Culture &Values
Personal Development
Team Alignment and Interpersonal Skills
Sales Training, Sales Coaching, Sales
Management, Negotiation Skills
Customer Service Excellence, Call Centres and Service Management

Bill’s Qualifications:

ISO 45003 Accredited – BSI – 2024 – Psychosocial Hazards in the Workplace
B.Sc. University of Melbourne [Metallurgy]
Diploma of Management – BSB51107
Accredited Mental Health First Aid Master Principal Instructor – over 300 workshops
Diploma in Mindfulness and Compassion Teaching - 2024
Lifeline Volunteer Telephone Crisis Supporter – over 650 hours
Certified Coach and Master Trainer in Leadership, Sales and Service
Accredited Coach in Resilience, Wellbeing and Social & Emotional Intelligence
Adult Education and Certificate IV – Training and Assessment – TAE 40110
Executive Coaching – ICCP (Sydney University)
NLP Master Practitioner

Feedback from Managers and Team Members

Healthcare Company

I really appreciated the practical approach that Bill took with real life examples.
Great facilitator - has been very good working with Bill.
Bill is a very clear and knowledgeable course facilitator.
The one thing I would do differently is when discussing an issue with someone is avoid going into solutions mode and focus more on them, and ask more questions to get them thinking about their own solutions.
Be aware of my conversations with others - ensure I do not refer back to self but rather listen and ask many open-ended questions to help the person be empowered rather than disempowered.
Ask more questions, refraining from solution mode and check in as much as needed.

Outdoor Advertising Company

Bill was an excellent facilitator and coach, taking the time to ensure everyone was clear and on the journey. He allowed space for questions and time to think which are key when learning effectively online.
Bill was very good, asked us a lot of questions and was quite knowledgeable.
Bill was a fantastic course leader. He was incredibly personable and made us feel comfortable throughout. I would highly recommend Bill in the future.
ill was absolutely fantastic. He was engaging, incredibly informed and had a relaxed yet professional style. He made us comfortable in asking questions and went at the pace we needed.
Bill was engaging and created a safe space to have honest and robust conversations. Bill presented the content in a conversational manner making it easy to follow and understand.

Retail – Hardware Company

Extremely professional, one of the best presenters to date. Not only was Bill at all times sincere and connected to the topics, he was also able to answer all questions no matter how technical in layman’s language.
Calm inclusive demeanour.
Enjoyed Bill and his delivery of the course.
I found Bill to be engaging and was very clear and had great knowledge of the material which he presented. I think Bill has been through a lot in his life and has been able to use this knowledge and experience in presenting.
Bill was awesome, great instructor.

Financial Services Company

Bill Carson was very knowledgeable in the subject and came with a lot of experience through his work with Lifeline etc. Bill kept us all engaged and answered all the questions we asked.
Excellent course run by Bill who engaged the group closely and kept everyone on the journey.
Our instructor was really great through all sessions. Really knowledgeable and passionate about the topic, was approachable and kept the sessions engaging.