We understand that as a CEO, MD, GM, HR, OD or Safety Leader it can be extremely frustrating when your day is taken up with issues you don’t feel you are equipped to deal with. What’s worse, the thousands of hours that are consumed dealing with overwhelmed, stressed and under-performing staff. This leads to losses in revenue, unhappy people, customer complaints, and a toxic culture that makes your coming to work a living hell.

What can seem like a performance issue may in fact be a personal issue but how can you tell the difference and how can you resolve it quickly and efficiently leaving the person feeling heard, understood and resourced so that they can do something about it?

You will learn how to turn-off your “problem-solving manager brain” and connect using person-centered communication skills.

Each person’s issues are complex but the solutions to helping them move forward don’t need to be.

Bill Carson’s programs help to make your life easier whilst increasing productivity, business growth and building an engaged and happy culture.